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Adrien Bourzat is the president and founder of App'Inès, a recruitment solution for healthcare professionals.
As part of the summer break, the teams at impact.info invite you to (re)listen to one of our episodes published this year.
This episode highlights the testimony of Adrien Bourzat , president and founder of App'Inès .
Enjoy listening!
Florence Jaillet
impact.info journalist
Published on 4 September 2026
Transcript Audio in Français — text automatically translated· AI-generated transcript
0:00 We wanted to tackle the issue of recruitment 0:03 because, in fact, it's about the continuity of care. 0:05 If caregivers want to take a break, 0:07 they have to find a replacement 0:09 and it's very complicated. 0:10 So, who says they can't take a break, can't take vacations, 0:14 who can call Bernard? 0:16 And so, it's dramatic. 0:17 And through the recruitment of substitutes in particular, 0:20 it allows them to take time off 0:22 for their family, for themselves, 0:24 while ensuring the continuity of care for patients. 0:27 It's important to know that today, 0:29 almost more than one in two caregivers 0:30 is in a quasi-Bernard situation. 0:32 So, it's dramatic, 0:33 whether in private practice or salaried work, by the way. 0:35 So, we're already trying to address this issue 0:38 through the product 0:40 and we're also trying to raise awareness about this topic 0:44 because since Covid, 0:45 we've all been banging on pots in the hive 0:48 and then it kind of faded away 0:50 and we've forgotten a bit too much, I think, 0:52 the caregivers who haven't seen their pay increase since then. 0:57 The vast majority who continue to suffer a bit in silence 1:01 and are being helped, 1:03 it goes through innovations like App'Inès, 1:04 but it also goes through moral support 1:07 and we continue to support these professionals. 1:14 Hello and welcome to the podcast for those 1:18 who want to change the game within their company. 1:21 Caring for those who care for us 1:22 or already giving them the means to be more at ease, 1:25 is possible, especially thanks to technology Adrien Bourzat. 1:30 Adrien Bourzat, born March 29, 1988, 1:33 in Brive-la-Gaillard in Corrèze 1:35 and president of App'Inès. 1:37 App'Inès, a little play on words, 1:38 because in reality, it's written A of P. 1:40 And Annelès. 1:41 Apinès, what is it? 1:42 So, Apinès is a recruitment solution 1:45 for healthcare professionals. 1:47 So, it's simply a solution 1:49 that allows caregivers to connect 1:52 for replacement missions, 1:54 collaboration, assistance, 1:56 and recently, even to find a salaried job. 1:58 What does it ultimately help with? 2:01 In fact, Apinès was born from a family issue 2:04 because I have a brother who is a freelance nurse, 2:07 whom I never see at family gatherings, 2:08 simply because he has difficulties 2:11 leaving his nursing practice and finding a replacement. 2:14 He has to ensure what we call continuity of care, 2:17 treating patients under all circumstances. 2:19 And if he wants to take a break, he needs to find a substitute. 2:22 And so, after this discussion with my brother, 2:24 I really understood the issues faced by caregivers 2:27 who don't have the time, because they work a lot. 2:29 Well, as entrepreneurs, we work a lot, 2:31 but caregivers even more. 2:33 They don't necessarily have the initial training 2:36 to properly recruit the employer brand 2:38 that we know in the private sector. 2:40 It's not really their area. 2:42 And above all, they don't have the right tools. 2:44 They have small Facebook groups, 2:45 small WhatsApp groups to connect. 2:48 It's quite confidential and therefore, 2:50 very complicated to connect 2:52 with other caregivers for these replacement missions. 2:54 And that's what Happiness came to solve. 2:58 So, how does it work in practice? 3:00 When you need to download the app, then, 3:03 what do you need to do? 3:04 So, it's very simple. 3:05 The app is free. 3:06 So, you can download it on Apple or Google. 3:09 Soon, we'll have a web version. 3:11 So, it will also be possible to sign up 3:12 on the web version directly. 3:14 You are a nurse. 3:16 You want to leave for the holidays, 3:19 to see your family. 3:20 You're leaving for two weeks. 3:21 You want to find a replacement. 3:22 You sign up for free. 3:24 You broadcast your need for a replacement 3:27 by indicating all the geolocation criteria, 3:30 all the criteria for your ad, 3:32 the patient base, your rounds. 3:34 The ad is then shared with all our candidates. 3:36 So, today we have over 8,000 nurses 3:39 and 50,000 caregivers in our entire database. 3:43 The replacements are alerted directly 3:45 on their phone and by email about the mission. 3:48 So, the replacements can connect, 3:50 look at the mission, apply 3:52 and get in touch directly 3:54 via a secure messaging system 3:55 to take or not take the mission in question. 3:58 And we have a whole matching algorithm 4:00 that makes it so caregivers are much more 4:02 easily connected. 4:03 So, this formula, caring for the people who care for us, 4:05 at least, before caring for them, lightening their load. 4:08 I imagine there are feedbacks, 4:09 that you get feedback. 4:10 What are they? 4:11 How does it change their daily life? 4:13 Yes, that's it. 4:14 I completely agree with the idea 4:16 of caring for caregivers. 4:18 Today, they spend a lot of time 4:19 taking care of administrative tasks. 4:22 There are many companies that have tackled 4:23 this issue from various angles. 4:27 But we wanted to tackle 4:29 to the recruitment issue 4:31 because actually, that's what I was saying earlier, 4:32 it's the continuity of care. 4:34 If caregivers want to take a break, 4:36 they have to find a replacement. 4:38 And it's very complicated. 4:40 So, who says not taking a break, 4:42 not taking vacations? 4:44 My brother, I see him, he has to 4:45 keep working. 4:47 And he almost brushes against burnout, 4:49 because he never takes time off. 4:50 And so, it's dramatic. 4:52 And through the recruitment of replacements in particular, 4:55 it allows them to take time off 4:57 for their family, for themselves, 5:00 to breathe while ensuring the continuity 5:03 of care for patients. 5:05 It's important to know that today, 5:06 almost more than one in two caregivers 5:08 is in a state of near-burnout. 5:09 So, it's dramatic, 5:11 whether in private practice or salaried work, by the way. 5:12 That's why we also have an offer 5:15 to staff hospitals 5:17 that are short on healthcare personnel. 5:20 With some also quitting, 5:22 with this frantic pace that ends their activity. 5:26 Yes, it's a frantic pace, as you say. 5:28 Whether in private practice or salaried work. 5:30 So we are fortunate to be able to 5:33 address these two populations 5:34 with their need to find a salaried job 5:37 or to find a job in private practice. 5:40 And we see that those in private practice want to stop private practice 5:42 because there are too many administrative constraints, 5:45 it's heavy, a lot of time on the roads. 5:47 Especially for nurses. 5:49 So, some want to return to salaried work. 5:51 And on the other side, the population 5:54 of salaried caregivers who find that, unfortunately, 5:58 the pay does not match their commitment. 6:00 That they don't have enough freedom to take initiative. 6:04 And so, they turn to private practice. 6:06 So, we, at Happiness, 6:08 try to follow this movement and this breaking down of barriers 6:11 between private and salaried work 6:13 to address all the recruitment issues 6:16 and ensure that caregivers, in the end, 6:17 are as happy as possible. 6:19 Because that's a bit of Happiness's tagline, 6:21 it's to say that a happier caregiver, 6:23 means patients behind them with better health. 6:26 In what way does Happiness come to change things, 6:28 shift the lines, and shine a spotlight 6:32 perhaps also on these issues 6:35 and the solutions that exist to help caregivers? 6:38 Yes, if only through the tool. 6:39 We have an innovative tool. 6:42 We're not just a classifieds site. 6:45 So, we've implemented, for example, 6:48 artificial intelligence in the tool 6:50 to really facilitate and speed up recruitment. 6:52 It's really what we care about, 6:55 to think that before, caregivers could find someone 6:59 in a week, 15 days, three weeks. 7:01 Our idea is that they can find someone 7:04 the next day or on the day of the mission. 7:08 So, we are already trying to address this issue 7:11 through the product and we are also trying, through my LinkedIn account, 7:16 through our blog, through all the activities we can do 7:19 outside of the product, to evangelize this theme a bit. 7:22 Because since Covid, we've all been banging on the pots 7:26 in the hive and then it kind of faded away. 7:29 And I think we've forgotten a bit too much about the caregivers 7:32 who haven't seen their pay increase since then, 7:36 for the vast majority, who continue to suffer 7:39 a bit in silence and they are within ATD. 7:42 It goes through innovations like Happiness, 7:44 but it also goes through moral support. 7:46 and we continue with these professionals. 7:49 So, Happiness has been recognized as an innovative initiative. 7:54 You were awarded not long ago as well? 7:56 Yes, exactly. 7:58 We were lucky to be awarded and to be a laureate of the NA20, 8:01 Nouvelle-Aquitaine, so that rewards the 19. 8:04 Well, normally, it's 20, I don't know why there are 19. 8:06 19 laureate start-ups with an impact on the territory. 8:11 And actually, for Happiness, it came to reward 8:13 a bit all the efforts we are making to curb, 8:16 at the Happiness scale, curb medical desertification. 8:20 I created the company in the heart of Corrèze. 8:22 It's a real medical desert. 8:24 I experienced that in my youth. 8:26 And it's difficult to find an available caregiver. 8:29 So, streamlining the journey of healthcare professionals 8:33 and the territorial network of caregivers all over France, 8:36 is a real challenge. 8:37 And that's what the French Tech came to reward 8:39 by naming Happiness as a laureate of the NA20. 8:48 Adrien Bourzat, you are the president of Happiness. 8:51 16 years old is the age in France to start your own business. 8:54 At 16, you were already thinking about innovating by creating an app, 8:57 a company, a start-up. 8:59 What did you want to do? 9:00 Ultimately, does it make sense for you regarding your aspirations 9:03 from back then, what you have achieved today? 9:06 Well, at 16, not at all. 9:08 Creating a company, far from it. 9:10 My parents are civil servants at the hospital. 9:13 The entrepreneurial spirit wasn't really in the family mindset. 9:16 After that, my whole family worked in the hospital paramedical field, 9:20 or did work, now they are retired. 9:22 So I potentially wanted to get into healthcare. 9:25 I got a bit lost along the way, to be completely honest, 9:27 because I followed a completely different path. 9:30 I studied business and launched this project 9:34 after a conversation with my brother on the road. 9:37 It allowed me to catch up a bit 9:40 and to get back into the healthcare sector, 9:42 which is a bit of the family sector. 9:45 So I'm very happy to reconnect the dots. 9:48 And I've been using my experience a bit in commerce 9:51 to try to bring innovations to this sector that is greatly lacking them. 9:56 So what I could say to someone who is 16 years old today, 9:58 is that the road is long, there's still time to make changes. 10:02 You can do it at 16, you can do it at 30 when I launched the project. 10:06 You can do it at any age. 10:08 The important thing is to have an impact and to help caregivers, 10:11 at least on this topic. 10:13 Thank you Adrien Bourzat, president of App'Inès. 10:16 You can find this podcast on our site impact.info. 10:20 This was impact.info, doing business differently. ![[Rebroadcast] Why Happier Caregivers Lead to Healthier Patients?](/_next/image?url=%2Fuploads%2Fimages%2F2026%2F07%2Fc08872a7-914d-4191-9ea9-c2b8854f489f.webp&w=1920&q=75)
